Sales Operations Associate

Job Description:

Sales Systems Enablement & Commercial Support

• Administer user access and licenses across Salesforce and related commercial platforms, including user provisioning and de‑provisioning, license assignment, role‑based access changes.

• Support access governance and compliance by maintaining license inventory, conducting periodic access reviews and reconciliations, and helping resolve access or license discrepancies across Salesforce and related tools.

• Collaborate with commercial team to ensure critical sales execution and forecast data is recorded in Salesforce.com

• Manages Salesforce data cleanliness and data quality on an ongoing basis

• Help develop and manage end user and administrative training documentation in supporting sales training & onboarding program

• Provide ad-hoc system support by troubleshooting the user issues and providing user guidelines

• Drive process improvements, system enhancements and automation opportunities where possible.

• Manage sales territories and account mapping through SFDC

Reporting & Analytics

• Manage SFDC dashboards and sales metrics reporting and analyses

• Update and distribute weekly, monthly, and quarterly sales reports with the latest business results and commentary

• Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources.

• Pull data from multiple data sources, including Salesforce.com, customer satisfaction reports, Excel spreadsheets, etc. to aggregate into reports and business insights.

• Fulfill ad-hoc reporting and analytics requests from the global commercial team.

• Work closely with Sales Operations leadership and commercial stakeholders to design and develop system reports and dashboards in alignment with strategic initiatives

• Collaborate with peers in finance, marketing, and other parts of the business to streamline analytical functions and outputs.

Others

• Work with cross-functional stakeholders to support initiatives pertaining to Sales Optimizations

• Support competitive intelligence generation by consolidating, analyzing, and summarizing commercial and market‑related data to inform sales and strategic discussions.

Job Qualification:

• Bachelor’s degree (BS/BA).

• At least 1 year of hands‑on Salesforce experience, focused on building and using reports and dashboards to analyze data and generate business outputs.

• Strong Excel skills, with the ability to work with large datasets and produce accurate, well‑structured analyses.

• Detail‑oriented and collaborative, with the ability to work quickly while maintaining first‑time quality.

• Comfortable working with data to identify insights and improve workflows and processes.

• Curious about business processes; experience supporting process optimization or automation is a plus.

• Strong organizational and English communication skills, with the ability to manage multiple priorities in a fast‑paced environment.

• Strong communication and business mindset, with the ability to understand commercial needs, take ownership, act with urgency, and translate data and requirements into clear actions and high‑quality deliverables.

• Able to clearly communicate data and insights to non‑technical stakeholders.

• Willingness to work in modified (time zone) shift to accommodate global communication and collaboration