Clinical Payments Manager - FSP

Parexel FSP is hiring a Clinical Payments Manager in Brazil. The position will work remote.

The Clinical Payments Manager will undertake global portfolio activities to provide specialized support and assistance to the Investigator Contract Management (ICM) team and other Departments, as needed, which are involved in the planning, execution, tracking and management of global clinical trial payments which may be subcontracted to an external service provider or managed internally. This position requires the ability to apply critical and innovative thinking to the performance of administering accurate and timely payments to clinical investigative sites.

EssentialFunctionsofthejob:

·Manageandoverseetheworkofindividualsandvendorswhocontributetoaccurateandtimely clinical investigative site payments and may indirectly manage matrix teams as appropriate.

·Setsprioritiesfortheteamtoensuretaskcompletion.

·Thisrolemanagesandcompletescomplextonon-routineinvestigatorpaymentsprocesses.

·Keyfocuswillbefacilitatingaccurateandontimepayment,investigatorpaymentadministration,and customerservicetointernalandexternalstakeholdersincludingGlobalClinicalOperations(GCO) and investigative sites.

·Managespaymentvendordeliverablestoensurethatinvestigativesitesarepaidontimeand accurately.

·Workswithpaymentvendortoensurethatinvestigativesites’payeeaccountsaresetupwithinthe required time limit for site payments.

·LiaisewithICMteamsregardingpaymenttermsininvestigatoragreements.

·Communicatewithsitesandclinicalteamsregardingpaymentquestionsorupdates.

·Identify,evaluate,andmanagerisksbydevelopingmitigationstrategies,alternativesolutions,resolve issues, action item follow up, etc., in collaboration with cross functional and/or matrix teams.

·Managepaymentrelatedprocessactivitiesperformedbyteamtosupportrolloutandoptimizationof vendor payment systems, reporting tools, and internal dashboards.

·Provideexcellentcustomerserviceandtimelysiteissueresolution.

·OverseethemaintenanceandupdateofpaymenttrackinginformationinSmartsheetand/orPowerBi.

·Managetheteam’ssetupandmaintenanceoffinancialfilesthroughoutthecourseofthe

studyincludingpaymentdocumentation,investigatorfinancialfilesandamendmentsinaccordancewith ALCOA+C guidelines.

·Workwithteamtosuccessfullyreconcileallstudypaymentsonaroutinebasisandprovidefinancial reports to clients, as requested.

Developandfacilitateinvestigatorpaymentstraining.ActastheSubjectMatterExpertofPayment Delivery to business partners and stakeholders globally.

·Assessknowledgeand/orqualitygapsofPaymentDeliveryteamanddetermineappropriatetraining plans and/or needs in collaboration with management team.

·Review,develop,andmanageworkflowandworkprocessstandardstoensurethatPaymentDelivery activities are following regulatory and company requirements.

·ParticipatesinestablishingIPMdepartmentalandcross-functionalpoliciesandprocedures.

·Providesitepaymentdocumentationforsponsoraudits,asrequested.

·Understandandfollowprojectspecificandthe sponsor’spoliciesandprocedures.

·Generateinvestigativesitepaymentreportsforprojectteamreview(ifapplicable).

·LiaisewithGCOstaffandsitepaymentvendorregardingsitepaymentissues.

·AssistinthedevelopmentandtestingofCBOsystemsandstandardprocesses.

·Assistteamwithtroubleshootingpaymentissues,inatimelyfashion.

·Identifyandworktodeployprocessimprovements.

·Performotherdutiesasassignedbymanagement.

Qualifications:
• Bachelor’s degree and at least 5 years’ experience in finance, biotech, pharmaceuticals, or a related field in the biotech/pharmaceutical industry.

•FluentinwrittenandverbalEnglish.

·Working knowledge of clinical trial payment process and familiarity with investigator contracts, budgets,andpayments;previousinteractionwithoperationalprojectteamsandinvestigativesites preferred.

·Demonstratedrecordofaccomplishmentinpeoplemanagement.

·Publicspeaking-comfortableindeliveringinstructiontosmall-mediumsizegroups.

·Strongnetworkingabilitiesandanability/willingnesstoworkwithinternalandexternalstakeholders across the globe.

·Demonstratedproblem-solvingandcriticalthinkingskills,attentiontodetailandperformanceof duties.

·Goodorganizationalandtimemanagementskills

·Excellentwrittenandverbalcommunicationskillsandinterpersonalrelationshipskillsincluding negotiating and relationship management skills to drive achievements of objectives.

•Stronginterpersonalskills,leadership,negotiation,analyticalandproblem-solvingskills

•Mustbehighlymulti-taskedandmeetcompressedtimelines.

•Priorexperienceinclinicaloperations,finance,orgrantpaymentposition.