Associate Site Payment Lead

The Associate Site Payment Lead is focused on delivering across their assigned tasks and responsibilities for assigned studies. Responsible for coordinating with the team members and their activities across studies, liaising with the project teams to ensure the site payments are effectively managed; and is overall accountable for the managing tasks for assigned studies. Working independently and reliably, showing a level of ownership, and diligence to the collection, validation, and analysis of project related data. Expected to analyze operational information of various sources including the contractual agreements between the sponsor and sites. This may also include tasks to support setup and modifications within the site payment system for expenses aligned to budget templates.

Key Accountabilities

• Accountable for Site Payment Services related queries on assigned studies and point of contact for project teams with guidance where required

• Proactively and effectively solves customer problems and accepts responsibility for actions.

• Work closely with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and other internal Site Payment Services team members to obtain additional information required to perform tasks, when applicable

• Prepare and follow-up on audits/inspections

• Proficient knowledge of clinical trial pricing/budgeting tools and how to reflect operational changes within the tools

• Understanding of the set-up and payment process; including ability to analyze basic agreements

• Participate as a representative of the Site Payment Services team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing

• Keeps internal and external team members aware of site payment status and issues

• Accurately authorize study setups before starting payments

• Resolve second line helpdesk issues for assigned portfolio

• Assist in the preparation of project status reports as needed

• Works with IFA and project team to ensure appropriate funding prior to administering payments

• Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies

• Compliance with the site payment timelines as per the contractual terms

• Resolve payment discrepancies to ensure accurate processing of payments

• Provide payments reports for assigned projects to customers as requested

Skills:

• Strong interpersonal, verbal, and written communication skills

• Ability to make decisions even in ambiguous situations

• Strong customer focus, ability to interact professionally

• Patient, Quality and Client focused approach to work

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with strong attention to detail

• Strong proficiency in using MS Excel for spreadsheet analysis

• Strong proficiency in the use of MS Outlook, Teams, PowerPoint, and Word.

Knowledge and Experience:

• 3-4 years’ experience is preferred within a Clinical Research Organization; Business; Finance/Accounting; or other comparable experience

Education:

• Fluent or advanced level of English for non-native English speakers

• Minimum Bachelor’s degree or equivalent