Senior Manager, Procurement Operations

Job Purpose: The Senior Procurement Manager, Global Procurement Operations, Centre of Excellence (COE) Transactional, develops strong business relationships with customers (internal and external) typically at a mid to senior-management level, as well as provides structure and strong team leadership to regional or global direct and/or indirect operation teams, to ensure the business is fully supported. The Senior Procurement Manager should have the ability to initiate, develop, socialize and implement advanced procurement/business related ideas with all interested parties. The Senior Procurement Manager must also be able to identify both tactical and strategic issues and risks, facilitate mitigation and resolution of issues, and communicate results to management on a regular basis. This position is expected to work effectively with cross-functional sourcing and project teams, as well as on occasion directly overseeing major purchases, and coordinating associated work with Procurement colleagues, especially Senior Procurement Specialists Procurement Specialists and Procurement Associates.

Key Accountabilities:

Accountability

Supporting Activities

Customer Focused Leadership

• Provide strong customer-focused assistance and leadership to a regional or global operational Centre of Excellence (COE) Transactional team, providing a consistent, specialized, quality driven and responsive service to internal customers and stakeholders.
• Provide direction as needed to assigned COE team members.
• Provide customer-focused support and deliverables, particularly in respect of supplier sourcing, RFx, negotiation, PO processing, supplier management for local or regional suppliers and audits, as applicable.
• Manage support, and collaborate with as needed, with Procurement’s Category Management and Strategic Sourcing teams
• Demonstrate the ability to focus team efforts on activities that are of the highest value for improving Parexel’s market position.

Regional/Global Execution

• Fully support the business by providing a customer-focused, effective and responsive service.

• Incorporate best practices around specific focus areas, such as supplier sourcing, RFx, negotiation and ordering that drive business results while demonstrating a commitment to meet department and corporate goals.
• Monitor local/regional RFxs, working with internal stakeholders and suppliers to secure on advantageous deals and terms. Review and approve accordingly.
• Ensure relevant supplier data bases are maintained and updated to reflect changes in supplier relationships.
• Demonstrate business acumen in planning and measuring CoE Transactional activities by proactively planning resources

Optimizing Team Performance

• Provide product and service expertise to peers to build a consistent, global and coordinated approach to supporting internal customers.
• Promote a team-oriented, trusting environment, provide performance feedback through formal appraisals and assist with training and work assignments/career development to maintain a professional staff with sufficient knowledge, skills, and experience.
• Provides procurement and business senior management with statistical, general and financial information as well as regular status reports and metrics on procurement related activities.
• Provide and coordinate procurement related support to other Procurement locations as required.
• Effectively and tactfully ensure all assigned work is completed with a sense of urgency with the objective to meet requested deliverables, all in accordance with Parexel’s HPC standards

Stakeholder Management

• Ensure regular and ongoing communication as needed with relevant internal stakeholders to understand and facilitate their needs.
• Provide assistance to the business on training of Procurement SOPs, processes and compliance issues.
• Assist with local, global or regional internal, regulatory or client audits as required.

Delivering Process Efficiencies

• Ensure low-cost delivery of high quality transactional services within the COE scope.
• Support the deployment and monitoring of systems and processes to improve and streamline operational efficiency and achieve consistent high-quality deliverables.
• Suggest and discuss with the Strategic groups opportunity areas, including standardization, processes, and others to increase efficiencies

Supplier Management

• As required, monitor and analyze local, regional or global expenditures together with supplier performance, identifying opportunities for improved sourcing initiatives, including assessing the benefits of local/regional agreements.

Skills:

• Strong knowledge of global procurement principles, theories, concepts and processes
• Demonstrated ability to develop, train and implement solutions to complex procurement problems through high quality and/or innovative solutions.
• Strong knowledge of Microsoft office, Oracle R12 PO/AP/iProcurement modules
• A flexible attitude with respect to work assignments, adaptability and new learnings (change champion)
• Excellent written, verbal, presentation and negotiation skills
• Proven effective cross-functional, cross-cultural business team experience.
• Proven track record cultivating business relationships and conflict management resolution.
• Demonstrates ability to consistently meet goals and deadlines.
• Strong analytical, problem solving, negotiation and reporting skills.
• Ability to influence outcomes as well as a strong commitment to work, communicate and support team principles
• Good organizational and creative skills.
• Ability  to demonstrate a high level service-oriented approach to both internal and external customers
• Proven ability to effectively communicate with employees in all functions and up to senior level

Knowledge and Experience:

• Strong experience working within a Procurement environment at a managerial level, including managing a regional/global team
• Exposure to operations and/or life sciences is a plus
• Minimum 3-7 years of relevant management experience, as well as at least 10-12 years of professional Procurement experience.
• Oracle experience in a global environment is beneficial
• Prior project management experience is an advantage
• Extensive experience supporting those at the executive to senior management level.

• Exposure to senior executive external client relationships.

Education:

• Bachelor’s degree, preferably business related or equivalent experience.