Senior Investigator Payment Lead

The Senior Investigator Payment Lead is responsible for coordinating the functional team members and their activities across all geographies, liaising with project leadership and study teams to ensure that setup and investigator site payments are effectively managed within the contractually agreed scope; and is accountable for the management of payments for the assigned studies. This may include the accountability for payment setup and modifications within the investigator payment system for expenses aligned to budget templates.

Working independently and showing an elevated level of accountability they can communicate with various internal and external functions as a strong support for the management team within the Investigator Payment Office. As a dedicated team player, they may lead workstreams on special assignments or process improvement initiatives; provide training and mentoring to junior individuals; take on the more challenging and complex assignments; and provide subject matter expertise and support to members of the Investigator Payment Office.

Key Accountabilities

• Be the Senior Lead for Investigator Payment Office related queries on assigned studies and point of escalation for project teams

• Anticipates needs of customers and proactively solves problems, assuming accountability for actions

• Work closely with Project Leadership, Global Site Contracts, EClinical Business Implementation, Global Clinical Operations and other internal Investigator Payment Office team members to obtain additional information required to perform tasks, when applicable

• Lead and ensure for follow-up on audits/inspections

• In depth knowledge of clinical trial pricing/budgeting tools and how to reflect operational changes within the tools

• Thorough knowledge of Parexel’s SOPs, Operational Guidelines and Work Instructions procedures

• Participate as the Lead representative of the Investigator Payment team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing

• Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics and expenses)

• Understanding of the set-up and payment process; including ability to analyse complex agreements

• Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis

• Analyse and present data to various stakeholders

• Trains and mentors team members within the Investigator Payment Office

• Discover and implement opportunities for process efficiencies

• Analyse and reconcile payments between Oracle, EDC and site payment system

• Keeps internal and external team members aware of site payment status and issues

• Authorize study setups before starting payments

• Resolve third tier helpdesk issues for assigned portfolio

• Assist in the preparation of project status reports as needed

• Works with IFA and project team to ensure appropriate funding prior to administering payments

• Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies

• Compliance with the Investigator payment timelines as per the contractual terms

• Resolve payment discrepancies to ensure accurate processing of payments

• Provide payments reports for assigned projects to customers as requested

Skills:

• Excellent interpersonal, verbal, and written communication skills

• Leadership skills that include the ability to work with a virtual team across locations and cultures

• Ability to make decisions and advise other staff even in ambiguous situations

• Ability to conduct root cause analysis in problem solving and process development.

• Strong customer focus, ability to interact professionally

• Patient, Quality and Client focused approach to work

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Expert in using MS Excel for spreadsheet analysis

• Expert in using of MS Outlook, Teams, PowerPoint and Word

• Analytical mind with strong attention to detail

• Commitment to high quality work and consistent performance

• Comfortable with working in a decentralized matrix environment and being a conversant team player

• Delivers standard/typical work deliverables without issues

• Thoroughly understands fundamentals of CRO industry and how Investigator Payments influence in the organization

Knowledge and Experience:

• 5+ years’ experience is preferred within a Clinical Research Organization; Business; Finance/ Accounting; or other comparable experience

Education:

• Advanced to excellent English

• Minimum Bachelor’s degree or equivalent degree 

• Master’s degree, post-graduation or equivalent desirable