Cloud Operation Engineer

Parexel Cloud Infrastructure Solutions is on the lookout for a driven Cloud Operations Engineer to join our international team. Cloud Operations is dedicated to actively collaborating with customers to proactively and reactively address support issues in areas such as connectivity and infrastructure within a robust Azure environment.

Key Accountabilities:

• Respond to queries and issues via ticketing system.
• Troubleshoot and fix technical faults and issues.
• Diagnose issues and explain technical details clearly.
• Ensure all knowledge base documentation is accurate and up to date.
• Required to participate in out-of-hours activities including On-Call.
• Ensuring a timely response to end user issues and incidents which are received via Email or the Service desk tools.
• Actively engaging through communication and all forms of interaction with their end users to understand, troubleshoot and identify issues and resolutions to these issues when possible.
• Deploying Azure resources using automation.
• Ensure deployment packages are completed.

Skills:

• Ability to function in a Global Organization with a flexible and dynamic team environment.
• Proven ability to work in a fast-paced environment with shifting priorities.
• Strong analytical and problem-solving skills
• Ability to work with cross-functional teams and communicate effectively.
• Excellent communication and interpersonal skills.
• Strong presence and presentation skills.

Knowledge and Experience:

A seasoned IT professional with experience in providing IT services within the large hybrid Azure Infrastructure eco system.

• At least 2+ years’ experience in a technical support role.
• Solid understanding of Microsoft Azure.
• Experience with scripting/automation technologies (Azure Devops, PowerShell, ARM, YAML, Terraform).

Education:

• B.A. or B.S. in Computer Science or equivalent degree or industry experience.
• Certification in Azure Administration (AZ-104: Microsoft Azure Administrator) desirable.