Analyst, Applications Support

Key Accountabilities

• Ensure all problem tickets are completed accurately, and in a timely manner
• Conduct troubleshooting and analysis and work issues to resolution, with minimal assistance
• Monitor system performance and utilize system monitoring tools to identify and resolve issues and ensure system effectiveness.
• Ensure the resolution or escalation of critical issues to Application Support, Operations or Development staff

Skills

• Advanced system Administration and application support skills
• Knowledge of standard ITL process
• Experience with industry standard Service Desk Tools
• Excellent interpersonal, verbal and written communication skills
• Client focused approach to work
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Willingness to work in a matrix environment and to value the importance of teamwork.
• Technical and functional expertise on the Veeva Vault applications.
• Coordinate with Veeva Managed Services for Veeva product release and resolution of issues in the application.

• Some experience in application development using Java (common frameworks), the development of Web Services, and PL/SQL, a plus.

Education

• Bachelor's degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.

Language Skills

• Native language and proficiency in verbal and written English

Minimum Work Experience

• Work experience in the Veeva Vault applications.
• Complex system Administration and application support experience in a global environment
• Some experience in application development a plus.